LuckyBet believes every user's personal information belongs to them. This policy clearly sets out what data is collected, how it is stored, who it is shared with, and what rights you have.
By creating an account on LuckyBet, you are agreeing to this privacy policy. Knowing how your information will be used is your right. If anything is unclear, Help Center Contact us.
LuckyBet collects various types of information to provide you with its services. This data comes from two main sources — what you provide directly, and what is automatically generated as you use the platform.
Information you provide directly:
Automatically collected information:
LuckyBet uses your information only for the specific purposes listed below — nothing else:
| Type of Information | Purpose of Use |
|---|---|
| Name and contact information | Account management and sending important notifications |
| Identity Verification Information | KYC verification, anti-money laundering compliance |
| Payment Information | Deposit & Withdrawal Processing |
| Gaming Activity Logs | Technical support, suspicious activity detection |
| Device and IP information | Security verification, prevention of multiple accounts |
| Email and mobile | Bonus offers, important updates (subject to your consent) |
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time via your account settings or by contacting support. Essential service notifications (such as payment confirmations) will continue to be sent.
LuckyBet follows industry-leading standards to protect your data. Here are the technical measures we have put in place:
Regarding data retention: your information is kept for as long as your account remains active. Even after account closure, certain data may need to be retained for a specified period to meet legal obligations (such as those under anti-money laundering laws). Once that period expires, the data is securely deleted.
LuckyBet does not sell your data. However, in a limited number of circumstances, information may be shared with third parties — always for the purpose of delivering your services:
LuckyBet signs a data processing agreement with every third party. Each agreement clearly defines what data they may use, how, and for how long. Use of data beyond the agreed terms is strictly prohibited.
LuckyBet's website and app use cookies and similar technologies to enhance your experience and maintain platform security.
Non-essential cookies can be disabled from your browser settings. However, turning off certain cookies may limit some platform features. LuckyBet does not share your browsing data with any third-party advertising networks.
Financial information falls into LuckyBet's most sensitive data category. Extra precautions are taken when handling bKash numbers, bank accounts, or card details:
LuckyBet will never ask for your full card number, PIN, or password via email or chat. If anyone requests such information, it may be a fraud attempt — please Help Center let us know.
As a LuckyBet user, you have a number of rights over your own information. These rights are provided in accordance with international data protection standards:
To exercise these rights Help Center Submit a request. Responses are typically provided within 30 days. In complex cases, this may extend by up to 60 additional days — but you will be notified.
LuckyBet is intended exclusively for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.
If a minor has registered using a false age and we become aware of it, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child has opened an account on LuckyBet, they should contact our support team directly — action will be taken promptly.
LuckyBet may update this Privacy Policy when necessary. If changes are made:
Continued use of the platform after a policy update constitutes acceptance of the revised policy. If you object to any changes, you may request that your account be closed.
For any questions, requests, or complaints regarding this privacy policy, please reach out through the following:
LuckyBet handles all privacy-related requests with the highest priority. Keeping your data secure is part of the service we provide — not something separate from it.
Six layers of data protection — each layer operating independently
Every message from your device to LuckyBet's servers is encrypted with 256-bit SSL. No one can intercept it in transit.
An additional OTP is required at login. Even if your password is compromised, your account cannot be accessed without completing the second step.
If any unusual login or transaction is detected, your account is automatically secured and you are notified right away.
All data is stored in encrypted databases. Access logs are maintained — recording who viewed what and when.
Independent cybersecurity experts audit LuckyBet's entire system multiple times a year. Any vulnerabilities identified are resolved promptly.
Every LuckyBet employee receives data privacy training. Access is granted only to the information each person needs — not the entire dataset.
These are your rights as a LuckyBet user — you can exercise them at any time
You can request a copy of the information we hold about you.
You can request a correction of any inaccurate information at any time.
Request deletion of your data where there is no legal obligation to retain it.
You can object to marketing and certain types of data processing.
Request an export of your data in a standard, portable format.
You can opt out of non-essential communications at any time.
LuckyBet provides every protection within its means. That said, some precautions on your end are equally important. The biggest risks often come not from technology, but from human error.
Never share your password with anyone — not even LuckyBet support. Our staff will never ask for your password. If anyone contacts you by phone or email asking for your password or OTP, it is a scam.
Avoid logging in to LuckyBet on public WiFi. If you absolutely must, use a VPN. The risk of data interception is significantly higher on public networks.
Keep two-factor authentication enabled. It adds a small extra step, but your account security increases significantly. Even if your password is stolen, no one can get in without completing the second step.
LuckyBet follows the highest international standards for data protection. Europe's GDPR (General Data Protection Regulation) forms the foundation of LuckyBet's privacy policy — and while it is not legally binding in Bangladesh, we voluntarily uphold these rigorous standards.
PCI DSS (Payment Card Industry Data Security Standard) compliance is maintained to protect all payment information. This is the combined security standard of the world's major payment networks — meaning your card and mobile banking details are safeguarded at LuckyBet to the same standard used by leading banks.
A summary of annual security audit results is published openly. This allows any user to verify that LuckyBet takes security seriously in practice, not just in words. To learn more, Help Center Contact us.
LuckyBet has never sold your personal information, does not sell it now, and will never sell it in the future. This is not just a matter of policy — it is a core principle of how we operate.
LuckyBet only collects data that is necessary to provide its services. No unnecessary information is requested.
Limited data may be transferred internationally when required by game providers — contractual safeguards are in place to ensure protection.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time — service-related messages will still be sent.
How long data is retained is determined by legal requirements. Once the retention period ends, it is securely deleted.
Common questions about promotions and data protection answered
Your privacy is protected at LuckyBet. Sign up and become part of Bangladesh's most trusted gaming platform.