Free spins are typically tied to specific slot games and can be found on the promo page or in the Bonus section. To claim them, log in, go to the Bonus section, select the active offer, and click "Use Now". Winnings from free spins are usually added as bonus balance and become withdrawable once the wagering requirement is met. Each free spin offer has its own expiry window — generally 24–72 hours. If unused before it expires, the offer is forfeited. List of all ongoing activities on the Bonus page View.
Pre-Match Bet: If a match is cancelled before it starts or shortly after kick-off, the full stake is refunded to your main balance — not your bonus balance — typically within 24 hours.
Live Bet: If a match is abandoned after reaching a certain stage (such as the minimum number of overs in cricket), the result may be settled based on the score at that point — or it may be voided and stakes refunded, depending on the type of game and the market involved.
Accumulator bet: If one leg is voided, that leg is removed and the odds are recalculated using the remaining legs.
If you have questions about the result of a specific match or market, in the Help Center Share your bet ID and we'll resolve it within 24 hours.
Android Download: Download page go to the page and tap "Download Android APK". Once the download is complete, go to your phone's settings, enable "Install from Unknown Sources", then tap the APK file — installation finishes in 2–3 minutes.
iOS Download: Download Page go to the App Store link from the page and install from there. On iPhone, you can also open LuckyBet in Safari and use the "Add to Home Screen" option — it works just like a native app.
Use the same mobile number and password to log in to the app — no separate registration is needed. If you have trouble installing the app, in the Help Center let us know.
Steps:
1. Log in to your account and go to "Withdraw" or Financial Transactions Go to the section.
2. Enter the amount (minimum ৳500).
3. Choose your payment method — bKash, Nagad, Rocket, or bank.
4. Enter the mobile banking number registered in your own name.
5. Confirm with your OTP or password.
Processing time: For bKash and Nagad, funds typically arrive within 5–30 minutes. Rocket and bank transfers may take anywhere from 30 minutes to 24 hours. Large amounts (৳50,000+) or first-time withdrawals may require KYC verification.
Withdrawals must be sent to a mobile banking account registered in the same name you used to sign up — transfers to someone else's number are not permitted. If you run into any issues, in the Help Center Please provide your transaction ID.
Required Documents:
• National ID Card (NID) — clear photos of both front and back
• Or a photo of the personal details page of your passport
• Or a driving licence (both sides)
• In some cases, a selfie (holding your ID) may be requested
How to submit: Log in and go to the "KYC Verification" or "Identity Verification" section in Account Settings. Upload your document — JPG, PNG, or PDF formats are accepted, with a maximum file size of 5 MB.
Time: Verification is typically completed within 12–24 hours, and up to 48 hours during peak periods. You'll be notified by email or SMS once verified. Completing KYC right after registration helps avoid delays when you withdraw later.
Let's walk through an example: Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000. If the WR is 10x the bonus amount, you'll need to place ৳1,000 × 10 = ৳10,000 in bets. Once that ৳10,000 is wagered, the bonus balance becomes withdrawable.
Some games contribute 100% toward the WR (such as slots), while Live Casino or Sports Bets may contribute only 50% or less — so the calculation works out differently.
On LuckyBet, the WR amount for each bonus is clearly stated in the Bonus section. Log in to your account and check the "Active Bonuses" area to see your current progress. To learn more about WR, Bonus Page View or in the Help Center let us know.
That said, a few things are worth keeping in mind:
• To receive the welcome bonus, your first deposit may need to meet a minimum amount (typically ৳500 or more) — check the bonus terms for details.
• A minimum deposit amount is required to qualify for certain bonus offers.
• There is no maximum deposit limit — however, large deposits may require KYC verification.
Log in to deposit Financial Transactions Go to the page, select an amount and payment method. If you choose bKash or Nagad, a payment number will appear — send the exact amount to that number. Your balance is usually updated within 1–5 minutes.